Reservation & Fares
Before the flight
During the flight
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Reservation & Fares
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| What discounts apply for children/babies? |
Bookings for children under the age of 2 years not occupying a seat get a 90% discount off the applicable adult fare. Children between the ages of 2 and 11 years generally receive a discount of 33% of the applicable adult fare and qualify for a seat.
Please note that there may be exceptions to this rule. Please confirm the airfare with your AIR NAMIBIA office or travel agent. |
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| How can I travel more cost efficiently? |
| Watch these pages and the regular news media for special offers. |
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| Why do different airfares apply for the same flight? |
| You may ask, how it is possible, that the person sitting next to you has paid a different fare than you? Airline Pricing policy includes offering special fares besides Business and Economy class full fares. These special fares are usually more restrictive than full fares in terms of rebooking and cancellations, as well as validity. Consequently complex and varied tariff structures exist for each route. |
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| What conditions apply for special offers? |
| For special offers only a limited number of seats is usually made available, the earlier a booking is made the better is your chance to benefit from a special offer. Please note that some special offers require you to book for at least 2 months in advance. Special offers are only valid for return flights, bookings for one-way travel are subject to our normal price structure. |
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| What cancellation penalties apply when I fall ill and cannot travel as planned? |
The conditions of the fare prescribe the applicable cancellation fee. For some special offers we have a 100%cancellation fee, for these cases we encourage our customers to make use of a travel insurance.
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| Why are flights overbooked? |
Since many ticket holders don't show up for their confirmed flights, Airlines are forced to overbook flights. Thereby many seats that would normally remain empty can be utilised, and you are assured of an available seat on AIR NAMIBIA. The result of constantly high load factors make it possible for us to provide you with a stable pricing structure and regular special offers.
The quota by which flights are overbooked are based on historical data and vary for each route. |
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| Is it possible to book a seat when I book my flight? |
| When booking a flight with AIR NAMIBIA you can request a seat. When you are making use of a travel agent, or have not made a seat reservation at an AIR NAMIBIA office, you are able to do this up to 72 hours before you planned departure. |
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| What is Rail & Fly? |
Rail & Fly is a feeder service offered by AIR NAMIBIA in conjunction with the German rail service (Deutsche Bahn AG) which can be purchased in combination with your intercontinental air ticket and facilitates travel between Frankfurt Airport and all destinations in Germany served by Deutsche Bahn.
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Before the flight
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| What rules apply for pregnant passengers? |
| Up to the 32nd week of pregnancy travel on AIR NAMIBIA is permitted, subject to a doctor's certificate, not older than 7 days, declaring that you are fit to travel by air. Travel on AIR NAMIBIA after the 32nd week of pregnancy is not permitted. |
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| Why is it necessary to reconfirm a booked flight before departure? |
| We recommend AIR NAMIBIA passengers to reconfirm their flights at least 72 hours prior to departure, in order to ensure that no schedule changes have taken place. At the same time you can make a seat reservation, if this has not been done as yet. |
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| What happens when I lose my ticket? |
| Your ticket constitutes a contract between yourself and AIR NAMIBIA and has to be reissued if lost. For the reissue we charge a small administration fee, which cannot be refunded if the original ticket is found at a later stage. |
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| Is it possible for children to travel unaccompanied? |
Yes, we offer the unaccompanied minor service at no extra cost to all children from 6 years and older. Your child will be escorted right from the check-in counter, through passport control and into the aircraft. On board our cabin crew will look after your children to ensure a pleasant journey. At the destination we will escort your child through passport control and to the person picking him/her up. We require the name and contact details of the person collecting the child from the airport beforehand.
Please request this service at the time of reservation. |
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| Am I allowed to take my golfing equipment? |
Yes, we transport golf equipment up to 15 kg free of charge on all international routes.
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| My luggage is overweight, what now? |
| Please advise your booking office as soon as possible that you will be travelling with excess baggage. The necessary rule and regulations regarding overweight luggage can be obtained from your travel agent. |
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| Is it possible to transport live animals? |
Animals are transported in our climatised cargo hold. All fees for your pets are calculated according to the regulations for excess baggage or cargo respectively.
For detailed information, or a booking, please contact the reservation office or cargo office near you. |
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| How much luggage are children allowed to take along? |
Children between the ages of 2 - 12 years are entitled to the same free baggage allowance as adults, 20KG in Economy class and 30KG in Business class.
Infants not occupying a seat are entitled to a free baggage allowance of 10KG.
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| How much hand luggage may I take on board? |
In Economy Class one piece of hand luggage not exceeding the dimensions of (55x40x20 cm) and not exceeding 7KG is permitted. In Business Class each passenger is entitled to one piece of hand luggage (except ex LGW).
This is imposed by the airport authority for security reason. |
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| What items are classified as dangerous goods? |
For safety reasons the following articles are considered dangerous goods and may not be carried in checked baggage :
Compressed gases such as butane, oxygen, liquid nitrogen and aqualung cylinders.
Corrosives such as acids, alkalis, mercury and wet cell batteries.
Explosives such as hand guns, ammunition, fireworks and pistol caps.
Flammable liquids and solids such as lighter fuel, matches, paints, thinners and firelighters.
Radioactive materials.
Briefcases and attachι cases with installed alarm devices.
Oxidising materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as magnetised material and offensive or irritating materials. |
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During the flight
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| Why am I not allowed to smoke on board? |
The majority of our passengers prefer non-smoking flights, hence all AIR NAMIBIA flights are non-smoking.
We appreciate your understanding.
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| Why do I need to fasten my seatbelt? |
| During takeoff and landing wearing of seatbelts is compulsory as in aviation any event, however unlikely has to be anticipated and prepared for. If the aircraft is about to enter turbulence the pilots will switch on the seatbelt lights. This is a precautionary measure and should be adhered to. |
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| What are the different noises after take off and before landing? |
| The flaps and undercarriage in an aircraft are extended and retracted by strong and sometimes very noisy electric motors, you are also likely to hear a variety of other noises coming from generators, pumps and various other technical installations. It is equally likely that you are merely hearing the hissing of the coffee machine or the timer on the oven, indicating that the next meal is ready. |
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| Are smaller, especially propeller driven aircraft, as safe as large aircraft? |
The size of an aircraft is no indication of its safety. All aircraft systems their, maintenance and the training of the aircrews follow stringent standards set in the industry as a whole. If propeller aircraft are used on regional flights it is simply an indication that this type of aircraft is more suitable for such routes.
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| Why am I not allowed to use electronic equipment during the flight? |
| All electronic equipment and gadgets transmit electromagnetic waves that could influence some of the aircraft's equipment. If you are uncertain whether you may use your device, be it a laptop for last minute changes to your presentation, or simply a CD player, kindly enquire from your flight attendant. |
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| Why do I sometimes have to give up my hand luggage? |
| In some smaller aircraft used on domestic routes, the space in the cabin is limited. Any hand luggage that you do give up, will be returned to you immediately on your arrival at the aircraft. |
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| Why do I need to stow my hand luggage? |
| Similarly to fastening your seatbelt at all times, it is recommended to stow any hand luggage, to avoid it tumbling, should the aircraft enter unexpected turbulence. |
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After the flight
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| Am I entitled to compensation when I had a Business-Class ticket, but had to travel in Economy-Class? |
| Should you be allocated a seat in a lower class than the one you booked and paid for, you are entitled to compensation. |
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| Where do I report lost or damaged luggage? |
| Should your luggage be damaged during the flight or not arrive at your destination, we request you to report it immediately at the "Lost and Found" counter at your destination airport. Should you only realise the missing luggage at home, please report the missing article within 7 days to the AIR NAMIBIA office near you. |
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| Do I receive compensation on delayed or cancelled flights? |
If the reason for the delay or cancellation falls within AIR NAMIBIA's responsibility we will carry costs for overnight stays, taxis and meals.
For any indirect costs (loss of income, missed appointments etc.) we cannot be held responsible. |
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| Can I hold AIR NAMIBIA liable when items went missing from my checked luggage? |
If articles are removed from your luggage during your trip, without visible damage or reduction in weight, airlines cannot be held liable. Please report this loss to your private insurance company.
We do not accept liability for the following articles when contained in your checked luggage:
Fragile articles or articles sensitive to shock (laptop, cellular telephones, cameras and accessories), perishables, money, jewellery, valuable metals, silverware, stocks and shares, business documents, medicines, keys, passports or other identification documents. |
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As a rule we recommend our passengers to arrange comprehensive travel insurance before a flight.
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FAQ 
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